shipping and delivery policy

Shipping and Delivery Policy – Zagtme Private Limited

This policy governs the terms, conditions, and procedures for the shipping and delivery of products purchased on the Zagtme Platform (website and mobile application).

1. General Delivery Terms

• Service Provider: Zagtme operates as a marketplace and utilizes reputable third-party delivery partners (logistics providers) and our network of independent vendors/merchants to ship products.
• Service Area: Delivery services are currently restricted to specific pin codes within India. Serviceability is determined by our logistics partners and will be verified during the checkout process.
• Delivery Cut-off Time: All orders are processed and handed over to the vendor/logistics partner based on our standard cut-off times, typically within 24 hours of placing the order, unless specified otherwise.

2. Shipping Charges

• Calculation: Shipping charges, if applicable, are based on the product's size, weight, value, and the distance to the delivery location.
• Transparency: Any shipping charges will be clearly displayed to the customer on the product page and again at the checkout screen before the final payment is made.
• Free Shipping: Zagtme may offer free shipping for orders exceeding a specified value, which will be communicated through promotional banners or product listings.

3. Delivery Timeframes

• Estimated Delivery Time (EDT): The estimated delivery time is provided on the product page and updated at checkout. This time frame is calculated from the date the order is dispatched, not the date the order is placed.
• Variation: Delivery times are estimates and cannot be guaranteed. They are subject to change due to:
  • Vendor availability and processing time.
  • Logistics partner performance.
  • Unforeseen circumstances (weather, strikes, political events, etc.).
• Perishable Goods: Orders containing perishable goods (e.g., fresh food, groceries) typically have shorter, often same-day or next-day delivery windows, which will be specified clearly on the product listing.

4. Order Tracking

• Notification: Once your order is processed and shipped (dispatched), you will receive an email and/or SMS notification containing the tracking number and the name of the logistics partner.
• Tracking Status: You can monitor the real-time status and location of your order using the provided tracking link or within the "Order History" section of the Zagtme Platform.

5. Delivery Attempts and Failed Delivery

• Delivery Attempts: Our delivery partners will typically make a maximum of two to three attempts to deliver the order to the provided shipping address.
• Customer Responsibility: It is the customer's responsibility to ensure availability at the provided address during the estimated delivery time.
• Failed Delivery/Refusal: If an order is returned to the vendor/seller due to reasons attributable to the customer (e.g., incorrect address, locked premises, refusal to accept delivery after multiple attempts):
  • Zagtme reserves the right to charge a re-shipping fee for a second attempt.
  • If a refund is processed for a non-deliverable order, the original shipping and handling costs may be deducted from the refund amount.

6. Inspection Upon Delivery

• Verification: Customers are advised to inspect the product packaging for any visible damage or tampering before accepting the delivery.
• Acceptance: By signing the delivery receipt, you confirm that the product was received in good condition.
• Damage/Tampering: If the packaging appears significantly damaged or tampered with, you may refuse to accept the delivery and immediately contact Zagtme Customer Support, referencing your Order ID. Refer to the Return and Replacement Policy for reporting concealed damage after delivery.

7. Contact Information

For any questions or assistance regarding your shipment or this policy, please contact our Customer Support or the Grievance Officer listed in our Privacy Policy.